Shipping & Returns

At Ilumae, we prioritise immediate delivery of your order and ensure timely arrival at your doorstep. We only use express shipping which means you receive your order promptly and without delay. Our aim is to maintain the highest standard of customer service when shopping with us.

Shipping Policy

As soon as we ship your order, an email will be sent to you with your parcel tracking number and a link to the shipping provider. 

If you place your order before 12pm (AEST) on a business day, it will be dispatched on the same day. If you place an order after 12pm (AEST), it will be shipped on the next business day. 

We use Express Post shipping for all orders within Australia. We charge a flat rate fee of $10 for orders under $200. Orders over $200 qualify for FREE Express Post shipping within Australia.

International orders are shipped with a flat rate fee of AU$45. All International orders over $300 will receive free shipping. Custom fees, duties and taxes associated with international shipments are the responsibility of the customer.

We provide international shipping to Canada, China, Denmark, Finland, France, Germany, Hong Kong SAR, Iceland, Ireland, Italy, Japan, Macao SAR, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Singapore, South Korea, Sweden, Switzerland, United Arab Emirates, United Kingdom and United States.

Return & Refund Policy

Money-back Guarantee

At Ilumaé we pride ourselves on the quality of our products. If you are not completely satisfied with your purchase, we offer a 60-day money-back guarantee. Simply contact our team by phone 1800 458 623 or email customercare@ilumae.com.au within 60 days of your purchase, and we will issue a full refund.

Change of Mind

If you wish to exchange a product after receiving your order, please contact our customer service team within 60 days of purchase. You can reach us by phone at 1800 458 623 or by email at customercare@ilumae.com.au, and we will arrange the exchange for you.

Faulty or Damaged Products

In the unlikely event that you receive a defective product, please contact us at customercare@ilumae.com.au or call our customer service team at 1800 458 623. We will be happy to assist you with a refund or replacement.